Frequently asked questions

Instruction manuals (also called user manuals or instruction books) are guides that explain how to use equipment such as cameras, smartphones or tablets. They provide step-by-step details to help you get the best from your device.

We help customers who have lost their original printed manual or discovered that their new device only comes with an online version.

Printing hundreds of pages at home can be expensive and inconvenient. Our professionally printed manuals save you time, ink and paper, and give you a durable, easy-to-use book.

We do not sell PDF or digital manuals. Our service is to provide professionally printed and bound manuals.

You should never pay for a PDF manual. In most cases, the manufacturer offers digital manuals for free on their website. What you pay for with us is the printing and binding service, saving you time, ink and paper, and giving you a durable book you can use anywhere.

Most of our manuals are printed in A5 size, which measures approximately 5.8 in (W) x 8.3 in (H) or 148 mm (W) x 210 mm (H). This is similar to a standard paperback book - easy to hold, carry, and read.

If a manual contains small text that would be difficult to read at A5, we may produce it in A4 size, which is 8.3 in (W) x 11.7 in (H) or 210 mm (W) x 297 mm (H). A4 offers larger print for improved readability, although it is less portable. Manuals printed in A4 may include an additional charge.

All manuals are printed double-sided.

All our manuals are printed in high-quality black and white. Most manuals are mainly text, and any images or diagrams are clear and easy to read.

We focus on producing sharp, professional print that is durable and comfortable to use.

We offer two types of binding: spiral binding and perfect binding.

Spiral binding uses a durable metal wire. It is stronger than perfect binding and allows the manual to lie completely flat or fold back on itself. It includes a clear front cover and a white card back.

Perfect binding is similar to a paperback book. The pages are secured with glue inside a cover, with a clear front cover and a white card back.

All manuals with more than 150 pages are spiral bound to ensure strength, durability, and ease of use. This option is applied automatically and cannot be removed.

To find your smartphone manual, enter the model name or number into the search box. You may include the manufacturer, but it is not required.

Example searches using a Samsung Galaxy S10:

"Galaxy S" – Shows the S10 and other Galaxy S models
"Galaxy" – Shows all Samsung Galaxy models, including the S10
"S10" – Shows the Galaxy S10 (and possibly other brands using S10)
"S10 Galaxy" – No results (words must be in the correct order)

If you are unsure of the exact model name, enter just part of it, such as "Galaxy" or "S10". Entering "Samsung" will return many pages of results.

Manufacturers sometimes use different names for the same model in different countries. We usually display the UK model name as the main title.

When another model name appears in brackets, it is normally the name used for the same device in another region.

Some models are sold under several names. We include all known names so you can be confident you are choosing the correct manual.

If you cannot find your model, try entering less text in the search box. Use only part of the model name or number.

For example, instead of entering the full name, enter a single word or number such as "Galaxy" or "P7700". This will show a wider list of results.

If you still cannot find your model, please contact us at hello@printed-manual.com and we will check our database for you.

Postage and packing is charged per order as follows:

UK: £3.90
Europe: €9.95
USA: $12.95
Canada: C$15.95
Australia: AU$21.95
New Zealand: NZ$22.95
South Africa: R179.95
Rest of the World: US$12.95

All orders include a tracking number.

EU customers can enjoy ordering with all taxes and duties paid at checkout. You will not be charged anything extra on delivery.

1. All-Inclusive Pricing: For orders under €150 (excluding shipping), EU VAT and customs duties are included at checkout.
2. Faster Delivery: Orders under €150 benefit from quicker customs clearance, leading to faster delivery times.
3. Shipping Fees: Shipping is calculated separately and does not count toward the €150 limit.
4. Customs Charges: If a carrier attempts to charge any fees on delivery, please contact our support at hello@printed-manual.com.

No, all taxes and duties are prepaid.

Since August 2025, the United States has introduced import tariffs on all goods, regardless of value. We now ship using a PDDP (Postal Delivered Duties Paid) service.

This means all duties and taxes are paid by us before your parcel enters the USA. Our shipping price already includes these costs, so your order will arrive with no extra charges on delivery.

We do not charge sales tax on our products. Printed instruction manuals are treated as books and are exempt from tax.

Any taxes required in your country are already included in the price you see at checkout. You will not be charged anything extra on delivery.

We aim to dispatch all orders within 12 working hours. Orders received before 12 noon are usually sent the same day, while orders received after 12 noon are dispatched the next working day. You will receive an email when we begin processing your order and another once it has been dispatched.

All orders are shipped via Royal Mail. Delivery times are typically:

UK: 2 working days (including Saturdays)
Western Europe: 3 to 5 working days
Rest of the World: 7 to 10 working days

If your manual has not arrived within 7 working days (or 14 working days outside the UK and Europe), please contact us with your order number and let us know it has not been delivered.

All orders are sent with tracking, so we can quickly investigate. If your manual is lost, we will send a replacement free of charge.

Yes, we include a printed invoice inside every parcel. This is for your records and confirms the details of your order.

If you are sending the manual as a gift and would prefer the invoice to be removed, please email us at hello@printed-manual.com with your order number, and we will exclude it.

You can return your printed manual for a 100% refund within 60 days of delivery. Please include your order number and a short note explaining the reason for the return.

Return address:
OTC Ltd
Unit 8
Somerville Court
Trinity Way
Banbury
OX17 3SNL
UK

If your order has not yet been dispatched, we can cancel it and issue a full refund. For help, contact us at hello@printed-manual.com.

Yes. You can order as many different manuals as you like in a single order, and we will only charge one postage fee.

However, you can only order one copy of each manual. In our experience, multiple copies of the same manual are almost always ordered by mistake.

If you genuinely need more than one copy of the same manual, please contact us at hello@printed-manual.com and we will be happy to help.

You can pay using Visa, MasterCard, American Express or PayPal.

Depending on your location, you will be charged in one of the following currencies: £ Sterling, US Dollars, € Euro, Australian Dollars, Canadian Dollars, New Zealand Dollars or South African Rand.

All payments are processed securely by trusted payment providers such as Stripe and PayPal. These platforms are fully PCI DSS compliant and meet the highest international standards for online payment security.

We never see or store your credit or debit card details at any stage of the transaction.

We are also fully GDPR compliant and protect all personal information in accordance with UK and EU data regulations.

Yes, we can ship to PO Box addresses, including those in the UK. All orders are sent by Royal Mail, which can deliver to PO Box and postal collection points.

We can also deliver to APO and FPO addresses used by the US military. Please make sure the address is entered clearly and includes any box, unit or reference numbers required.

Delivery times to PO Box or APO/FPO addresses may be longer than standard street addresses, depending on the country and postal service.

Please feel free to contact us if you have any questions.

Email us at: hello@printed-manual.com. We aim to reply within 5 working hours.