Frequently asked questions

Almost all of our manuals are supplied in A5 - 5.8 in (W) x 8.3 in (H), 148mm (W) x 210 mm (H). This is basically the size of a paperback book. This is both portable and easy to read.

If we think the font is too small to read in A5, we will produce the manual in A4 - 8.3 in (W) x 11.7 in (H) , 210 mm (W) x 297 mm (H). This is twice the size of A5 and is the size of a full sheet of paper. It is easier to read but less portable. There will usually be an extra charge if manuals are provided in A4.

All our manuals are printed double sided.

We offer two types of binding - perfect (also known as heat or thermal) and spiral (also known as wire).

Perfect binding is just like a book. It is secured by glue inside a cover. The manuals come with a transparent front cover and a white card back cover.

Spiral binding is stronger than perfect binding and has the advantage of lying completely flat and being able to be turned back on itself It is held together with white metal wire binding. It also comes with a transparent front cover and a white card back cover.

We recommend spiral binding for any document with more than 150 pages and we add it automatically to all orders for manuals with more than 150 pages.

Postage and packing is charged at £3.90 per order to the UK, €8.95 to Europe, $11.95 to the USA, AU$18.95 to Australia, C$15.95 to Canada, NZ$19.95 to New Zealand and R179.95 to South Africa. The rest of the world will be charged $US 11.95 per order.
All orders outside the UK and Europe have a tracking number.

Payment can be made by Visa, MasterCard, American Express or Paypal.

Depending on where you are in the world, you will be charged in £ Sterling, $ US Dollars, € Euro, Australian, Canadian or New Zealand Dollars or South African Rand.

All our transactions are handled by Sage Pay . They are the UK's most trusted on-line payment provider and are 100% PCI DSS compliant. OTC never sees any information about your credit or debit card.

We are fully GDPR compliiant.

We dispatch all orders within 12 working hours of receiving them. Orders received before 12 noon will be sent out that day, orders received after 12 noon will go the following day. We send you an automatic email as soon as we have started working on your order and another one once the manual is ready for despatch.

We send all orders by first class post using the Royal Mail. They aim to deliver most First Class mail the next working day, including Saturdays, to the UK. For orders outside the UK it usually takes four to six days to reach Western Europe and seven to ten days to the rest of the world.

If your manual has not arrived after about 7 days (14 days outside the UK and Europe) please contact us, quoting your order number, and explain that the manual never arrived. We will send a replacement free of charge.

If, for whatever reason, you decide you don't want the printed manual once you have received it you can return it to us for a 100% refund. Send it, with a short explanation of why you are returning it, to:

OTC Ltd
PO Box 370
Kidlington
OX5 9DL
UK

Printed instruction manuals are books and are therefore exempt from tax.

Instruction manuals (also known as instruction books or user manuals) are the guide to how to use a piece of equipment. such as a camera, smartphone or tablet. They describe in detail how to use the equipment and how to get the most out of it.

We help people who have lost their printed manual or who have found that the manual for their new camera, smartphone or tablet is only available online.

You don't want to print a manual which is hundreds of pages long yourself. It will cost you a fortune in ink and paper and leave you with a pile of useless paper.

All our manuals are printed in high quality black and white.
Most manuals are primarily text. All pictures are completely legible.

Enter the model name or number of your smartphone. You can also include the manufacturer but this is not required.
Example of a search (we will use a Samsung smartphone as an example)
Looking for information on a Samsung Galaxy S10:
In the search box if you enter "Galaxy S" the S10 and various other Galaxy S models will come up.
If you enter just "Galaxy" a longer list containing all the Samsung Galaxy models, including the S10, will come up.
If you enter "S10" a list that contains the Galaxy S10 will come up, you may gets hits from other manufacturers as well as Samsung.
If you enter "S10 Galaxy" you will get no hits. The letters and numbers must be in the correct order.
If you are not sure which order a model name should be entered just enter part of the name. For example, if you are not sure if a model is the "Galaxy S10" or the "S10 Galaxy" just enter either "S10" or "Galaxy"
If you enter just "Samsung" you will get several pages of results.

Sometimes manufacturers give different names to the same model in different parts of the world. We usually use the name used in the UK as the main model name. If you see another model name in brackets this is usually the name used for the same model in another part of the world.

Sometimes a model goes under more than one name. We will try to use all names a model is known as.

Try entering less text in the model search box.

If you still can't find your model listed please email us at hello@printed-manual.com or phone us on: +44 (0)1707 273773 between 9.30 and 5.00 UK time Monday to Friday and we will try to help you.

EU customers can enjoy ordering with all taxes and duties paid at checkout.

1. All-Inclusive Pricing: For orders under €150 (excluding shipping and taxes), all VAT and customs duties are included at checkout. There will be no extra charges on delivery.

2. Faster Delivery: Orders under €150 benefit from quicker customs clearance, leading to faster delivery times.

3. Shipping Fees: Shipping fees are calculated separately and not included in the €150 limit. Check shipping rates at checkout.

4. Customs Charges: If for any reason local customs charge any fees upon delivery, please contact our customer support at hello@print-my-pdf.com.

Please feel free to contact us if you have any questions at all.

Email us at: hello@printed-manual.com

You can also phone us on: +44 (0)1707 273773 between 9.30 and 5.00 UK time Monday to Friday.

When you call us you will always speak to a real person. We will never make you deal with an automated switchboard.